FAQ
SHIPPING & DELIVERY
How long does it take for my order to ship?
Orders are usually processed within 1–3 business days after payment confirmation. Once shipped, delivery time depends on your location and the selected shipping method.
Do you ship internationally?
Yes, we offer worldwide shipping. Available delivery options and shipping costs are calculated automatically at checkout based on your destination.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to follow your shipment through the carrier’s tracking system or via the Order Tracking page on our website.
PRODUCTS & AUTHENTICITY
Are all products authentic?
Yes. All items sold on Marche are 100% authentic and sourced from trusted, authorized partners. We only offer genuine designer and premium fashion products.
Will the product look exactly like the photos?
Product images are provided by the brands and accurately represent the items. However, slight variations in color may occur due to lighting or screen settings.
What if my size is not available?
If your desired size is out of stock, you can sign up for restock notifications on the product page and be informed if the item becomes available again.
SIZING & FIT
How do I choose the correct size?
Each product page includes size information when available. We recommend checking the size guide and product description carefully before placing your order.
Do sizes run true to fit?
Fit may vary depending on the brand and design. If an item runs large or small, this information is usually noted in the product description.
Can I change the size after ordering?
If your order has not yet been shipped, please contact customer support as soon as possible. Once shipped, size changes must follow the return process.
RETURNS & REFUNDS
What is your return policy?
Items can be returned within the specified return period, provided they are unused, unworn, and in their original condition with all tags and packaging intact.
How do I start a return?
To initiate a return, please contact our customer support team with your order number. You will receive instructions on how to proceed.
When will I receive my refund?
Once the returned item is received and approved, refunds are issued to the original payment method within 3–10 business days, depending on your bank or payment provider.
CUSTOMER SUPPORT
How can I contact customer service?
You can reach us through the Contact page on our website. Our support team will assist you with orders, returns, and general inquiries. Contact
When will I get a response?
Customer support inquiries are typically answered within 24–48 business hours.